FAQ

Frequently Asked Questions

Do you ship internationally?

At this time, PrettyCozy Blankets ships within the United States only.

We're excited to expand internationally in the future! If you're located outside the U.S. and would like to be notified when international shipping becomes available, please contact us at hello@prettycozyblankets.com.

What is your return policy?

We want you to love your PrettyCozy Blanket! If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return:

  • Your item must be unused, unwashed, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was received.

What if my order arrives damaged or defective?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@prettycozyblankets.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

We'll work quickly to make it right with a replacement or refund, depending on the situation.

When will I receive my refund?

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Can I exchange my blanket?

At this time, we do not offer direct exchanges. If you'd like a different item, please return your eligible purchase for a refund and place a new order.

Can I cancel or change my order?

Orders begin processing quickly to get your PrettyCozy Blanket to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately at hello@prettycozyblankets.com. While we'll do our best to accommodate your request, changes cannot be guaranteed once an order has been processed or shipped.